UPDATE (3:06 PM EST):
Amazon Alexa users are reporting to various outage detection websites that usage is coming back. It is not fully back but many are able to again use the Amazon Alexa device.
EARLIER STORY:
Users are reporting that Amazon Echo devices and the voice-controlled personal assistant service Alexa aren't working, according to downdetector.com and social media.
According to the outage map on Down Detector, Amazon's Alexa voice assistant wasn't working in various parts of the U.S., Europe and India. The issue seems to be concentrated on the East Coast.
People also took to social media to report the issue.
@MarkThomasVO my echo show is not responding to voice "sorry, something went wrong " been like this for about 4 hours. Forced software update but still the same. #alexadown
— keysersoze (@keysersozey68) October 23, 2018
According to the reports, the Amazon devices aren't responding to commands and only respond "Sorry, something went wrong." Users even tried resetting the devices and their internet to no avail. Newsweek is reporting that the issue may be server related.
The outage may even be device-specific as some people reported that certain Amazon Echo devices were working and others weren't. Comments on the website showed that people were having issues with various generations of the following devices: Amazon Echo Dot, Amazon Echo Spot and Amazon Echo Show.
#Amazon #AlexaDown @amazonecho Show is down with “sorry something went wrong” before you even ask her anything. All other devices are ok. #fail
— Carlos Perez (@mhoram777) October 23, 2018
Und wer schaltet mir jetzt den Fernseher ein? 😅 #AlexaDown
— язмзuЯ | Reinhard (@reinhardruemer) October 23, 2018
#Amazon #alexadown @amazonecho doesn't seem to be working, I've reset and also factory reset, and still same
— Donny (@DonnyShawShow) October 23, 2018
Poor Amazon Alexa, sorry something went wrong she says, and that's all she can say, seems alexa is having an #alexabrainfart and the doctor is not home!! Never knew how much I used this till it stopped working lol
— The Highlander (@jmullan01) October 23, 2018
Amazon hasn't released a statement or shared any information as to when the devices will be working again.
This story is developing.
Susan Gonzalez is a digital producer and reporter for the E.W. Scripps national team. Follow her on Twitter @TheNewsan.
