KGUN 9 has learned that 911 emergency services are running at normal. Call to 911 never were disabled throughout the night, only internal systems were down, city officials said.
The 3-1-1 system is still being worked on, but the line is still available for calls. Delays may be possible. The 3-1-1 app is being recommended in the meantime. according to city officials.
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Tucson International Airport (TUS) shared a statement Friday with KGUN 9 regarding the technology outage. According to a TUS spokesperson, airport systems are functional but departure and arrival times are subject to operations within the individual airlines:
We are aware of the nationwide IT issue and while all systems are currently operational for TUS, there remains significant potential for operational impacts with our airline partners. Check with airline for most up-to-date information.
Airport systems are all fully functional.
Track flight departure and arrival times at the TUS website: flytucson.com
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U.S. Customs and Border Protection shared on social media that it is experiencing processing delays as a result of the outage:
On July 19, U.S. Customs and Border Protection (CBP) is experiencing processing delays due to the global technology outage. We will continue our work to restore our systems to full capacity and provide updates as they become available. pic.twitter.com/mPjMdByNjp
— CBP (@CBP) July 19, 2024
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Several school districts in Tucson have shared with KGUN 9 how the outage has impacted its operations.
Sunnyside Unified School District's Director of Information Technologies released a statement to KGUN 9 explaining that the outage has delayed high school registration:
"Sunnyside Unified School District Windows-based servers and some staff laptops and desktops were affected by the outage. Our district network team is in the process of implementing the recommended fix from Crowdstrike. Once the recommended fix has been applied all internal district services will return to normal. This outage has delayed high school registration. Employees, parents, and the community will be notified once all services are fully operational."
The Amphitheater Public Schools Technology Department also told KGUN 9 this morning it was working toward getting servers and computers back to normal operations. However, because the school district's offices are closed on Fridays during the summer there was little impact to day-to-day operations, staff or families.
Though Tucson Unified School District says the outage did affect the district, there was no disturbance to its daily operations.
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The national Social Security X feed posted Friday morning that local offices will be closed today because of the global outage. The phone line, 1-800-772-1213, is still open.
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Tucson Water posted on its social media feeds that it is currently experiencing longer than usual wait time and payment processing delays.
A link in the post said the global outage interfered with systems used by Tucson Water's customer service team.
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A spokesperson for Banner Health has confirmed that the health system has been impacted by the global system IT outage.
Banner's hospitals are open for in-patient care and medical emergencies.
Most all other Banner locations are currently closed.
Patients can check for current updates on the Banner Health website.
