TUCSON, Ariz. (KGUN) — A lawsuit has been filed against Sam Levitz Furniture, alleging the company violated its lease agreement by shutting down without notice and failing to pay rent at its former Ashley Furniture location in Oro Valley.
The lawsuit was filed Dec. 30, 2024, by a group of Delaware-based companies that own the Oro Valley Marketplace, 12155 N. Oracle Road, where Sam Levitz operated the Ashley Furniture store until its closure last year. According to legal documents, the lease was supposed to run through June 2036, with monthly payments nearly reaching $60,000.
The landlords are now seeking damages, claiming breach of contract and breach of personal guaranty.
But while Sam Levitz deals with legal troubles from its former landlords, some customers say they’ve been left with unresolved issues months after the company shut down.
From undelivered furniture to warranty claims that seemingly vanished, many customers say they’ve struggled to get answers.
Paul Torres, one of those customers, says he filed warranty claims months ago but hasn’t received a response.
“It makes you feel bad as a person because it’s like, ‘Why are we being treated like this? You guys already got paid for everything,’” Torres said. “They just completely stopped talking to us. You call the phones, their phone services are down. The email’s no good.”
Chris Naylor, another customer, says he spent $4,000 on furniture in October 2023. When Sam Levitz announced it was shutting down, he and Torres were told they would receive a payout from the liquidation sale. But months later, neither has seen a dime.
“I got told the same thing, and I think at that point, they were just telling customers what they wanted to hear,” Naylor said.
For some, the financial hit is even more significant. Naylor worries about customers who may not have the money to replace or repair furniture that was supposed to be covered under warranty.
“You probably have a good portion of the customer base that are on a fixed income, so when their stuff breaks, they don’t have extra money to go out and have somebody repair it,” Naylor said.
Since Sam Levitz's closure, frustrated customers have taken to social media questioning the status of their warranties and undelivered purchases.
Sam Levitz Furniture has not yet responded to requests for comment.
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Kenny Darr is a reporter for KGUN 9. He joined the team in January 2023. Before arriving in Arizona he was an Anchor and Reporter at KADN in Lafayette, LA. Share your story ideas with Kenny by emailing kenny.darr@kgun9.com or by connecting on Facebook, Instagram or Twitter.
